The Burnt Raven Refund & Return Policy

At The Burnt Raven, every piece is created, packaged, and shipped with care by my own two hands. As a small, one-person handmade business, I appreciate your understanding of the following return and refund policies.

One-of-a-Kind & Custom Creations

All sales of one-of-a-kind, limited-edition, personalized, and custom-made items are final.These pieces are individually handcrafted and cannot be returned or refunded due to a change of mind.

If your item arrives damaged, please contact me within 14 days of deliveryso I can review the situation and work toward an appropriate resolution.

Jewelry & Bracelets

I take great care in creating and packaging my handmade jewelry. However, I understand that accidents can happen during shipping.

• Arrived Broken or Damaged: If your bracelet, necklace, or other jewelry arrives broken, please contact me within 14 days of delivery with photographs of the damage. You may return the item for repair at no additional charge.
• Returns for Refund: Eligible jewelry items may be returned for a refund. You must contact me within 14 days of delivery to request a return.
• Return Condition: Items being returned for a refund must be in their original condition, unless they arrived damaged.

Refunds will only be issued after the returned item has been received and inspected.

Other Handmade Items

Due to the handmade nature of my products, including candles, oils, ritual supplies, and other handcrafted creations, returns for a change of mind are generally not accepted.

If something arrives damaged, defective, or incorrect, please contact me within 14 days of delivery so I can address the issue.

Return Time Limits

All return requests, damage reports, and repair requests for items that arrived broken must be submitted within 14 calendar days of confirmed delivery.

Returns must be approved before items are shipped back. Once approved, I will provide return instructions.

Requests made after the 14-day window may not be eligible for a return, repair, or refund, except where required by law.

Refund Processing

Approved refunds will be issued to the original payment method once the returned merchandise has been received and inspected. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are nonrefundable unless the return is due to an error on my part or otherwise required by law.

Damaged Orders & Shipping Issues

If your order arrives damaged, please contact me within 14 days of delivery with your order number and clear photographs of the item and packaging.

I want every customer to receive their handmade treasures in the condition they deserve, and I will do my best to resolve any issues fairly.

A Note From the Maker 🖤🐦⬛

The Burnt Raven is run entirely by one person. From creating each piece to carefully packaging and shipping your order, every step is handled by me.

I truly appreciate your patience, kindness, and support of handmade artistry. If you experience an issue with your order, please reach out. I'm always happy to help where I can.

Thank you for supporting The Burnt Raven!

This policy does not limit any rights or remedies provided by applicable consumer protection laws.